Terms & Conditions

1. Overview & Acceptance of Terms

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and BlueBee LLC (“BlueBee,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of New Mexico, with its principal place of business at 1209 Mountain Road Pl NE Ste N, Albuquerque, New Mexico 87110.

By accessing our website, submitting an intake form, making a payment, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use our services.

2. Service Description

BlueBee Sites provides done-for-you website solutions specifically designed for home service businesses. Our standard service package includes:

• Custom website design and development
• Advanced on-page SEO setup
• Local SEO optimization
• Google Business Profile optimization
• Directory submissions to relevant business directories
• Three (3) original blog posts
• Website hosting on BlueBee’s infrastructure
• Domain name registration
• SSL certificate provisioning and maintenance

Pricing

• One-time setup fee: $794 USD
• Annual renewal fee: $79 USD per year (covers domain, hosting, SSL, and minor edits)

3. Payment Terms

• A 50% deposit ($397 USD) is required before any work begins. No work will be initiated until the deposit is received and cleared.
• The remaining 50% ($397 USD) is due upon delivery of the completed website, prior to the site going live.
• All payments are processed securely through our authorized payment processors.
• All prices are quoted and payable in United States Dollars (USD).
• Failure to pay the remaining balance within fourteen (14) calendar days of delivery may result in the project being placed on hold or terminated at BlueBee’s sole discretion.

4. Refund Policy

BlueBee maintains a strict refund policy to protect both parties. Please read this section carefully.

Deposit Refund Window

• The Client may request a refund of the deposit only within seven (7) calendar days of receiving the first draft of the website.
• The seven-day period begins at the exact moment the first draft URL is sent to the Client via email or other agreed-upon communication channel.
• Refund requests must be submitted in writing via email to info@bluebeeapp.com. Verbal requests, text messages, or requests through other channels will not be accepted.

Non-Refundable Circumstances

• After the seven (7) calendar day window has elapsed, the deposit is non-refundable under any circumstances.
• No refunds of any kind are available after the website has gone live (published to the Client’s domain).
• If the Client is unresponsive for fourteen (14) or more consecutive calendar days during the revision process (fails to reply to emails, calls, or other communications), the project shall be deemed delivered and complete. No refund will be available.
• Refunds do not apply if the Client simply changes their mind about wanting a website, no longer needs the service, or decides to use a different provider.
• Refunds are not available for dissatisfaction with results that are outside BlueBee’s control, including but not limited to search engine rankings, lead volume, or business outcomes.

5. Delivery Timeline

• The estimated delivery time is seven (7) business days from the date BlueBee receives both the deposit payment and the completed intake form.
• The delivery timeline is an estimate, not a guarantee. Actual delivery may vary depending on project complexity and the Client’s responsiveness.
• The timeline is contingent upon the Client’s timely provision of all required information, including but not limited to business details, service descriptions, service areas, logos, and photographs.
• BlueBee is not liable for delays caused by the Client’s failure to provide requested information, feedback on drafts, or approval of deliverables in a timely manner.
• BlueBee reserves the right to extend the timeline in the event of circumstances beyond its reasonable control, including but not limited to technical issues, third-party service outages, or force majeure events.

6. Client Responsibilities

The Client agrees to:

• Provide accurate, truthful, and complete business information via the intake form provided by BlueBee.
• Respond to revision requests, feedback inquiries, and other communications from BlueBee in a timely manner (within five business days unless otherwise agreed).
• Ensure that they own or have obtained the necessary rights, licenses, and permissions for any logos, photographs, images, copy, or other content they provide to BlueBee for use on the website.
• Notify BlueBee promptly of any changes to their business information, contact details, or service offerings that may affect the website.
• Comply with all applicable local, state, and federal laws and regulations in connection with the operation of their business and website.

7. Revisions

• Revisions are included as part of the standard service package at no additional cost.
• Revision requests must be submitted within the active project timeline and before the website goes live.
• Revisions include adjustments to layout, color, copy, imagery, and other design elements within the scope of the original project brief.
• Major scope changes — including but not limited to adding new service pages not discussed in the intake form, complete redesigns of an approved layout, or adding features beyond the standard package — may incur additional charges. BlueBee will notify the Client and obtain approval before proceeding with any work that carries additional fees.
• After the website goes live, minor edits (text corrections, phone number changes, etc.) are covered under the annual renewal fee. Substantial changes may be quoted separately.

8. Intellectual Property

Client License

• Upon receipt of full payment, the Client receives a non-exclusive, non-transferable license to use the completed website for the operation of their business.
• Blog content, website copy, and other written materials created by BlueBee become the Client’s property upon receipt of full payment.

BlueBee Rights

• BlueBee retains the right to display and reference the completed website in its portfolio, marketing materials, case studies, and promotional content.
• BlueBee retains ownership of all proprietary code, frameworks, templates, and development tools used in the creation of the website.

Third-Party Content

• The Client is solely responsible for ensuring they have the legal right to use any content (logos, photographs, text, trademarks) they provide to BlueBee.
• Stock imagery sourced by BlueBee on behalf of the Client is licensed for use on the Client’s website only and may not be extracted, redistributed, or used for other purposes.
• BlueBee shall not be held liable for any intellectual property infringement claims arising from content provided by the Client.

9. Domain Registration & Hosting

• BlueBee will register a domain name on behalf of the Client as part of the standard service package.
• Website hosting is provided on BlueBee’s managed infrastructure for the duration of the service agreement.
• The annual renewal fee of $79 USD per year covers domain registration renewal, website hosting, SSL certificate maintenance, and minor content edits.
• If the Client does not renew by the renewal date, BlueBee will provide a thirty (30) calendar day grace period. If payment is not received within the grace period, the website will be taken offline and associated services will be suspended.
• The Client may request a domain transfer to another registrar at any time. Transfer fees imposed by the receiving registrar or ICANN may apply and are the Client’s responsibility.
• BlueBee is not responsible for domain name disputes, trademark conflicts, or the unavailability of a requested domain name.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• BlueBee is not responsible for search engine ranking results. Search engine optimization is a long-term strategy influenced by many factors outside BlueBee’s control, and no specific ranking, traffic level, or search position is guaranteed.
• BlueBee is not responsible for lead volume, conversion rates, revenue, or any other business outcomes resulting from or related to the website.
• BlueBee’s maximum aggregate liability for any and all claims arising out of or related to these Terms or the services provided shall not exceed the total amount paid by the Client to BlueBee for the services giving rise to the claim.
• BlueBee shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of the cause of action or the theory of liability.
• BlueBee shall not be liable for losses or damages arising from website downtime, server failures, data breaches, cyberattacks, or other security incidents, although BlueBee takes commercially reasonable measures to maintain the security and availability of its infrastructure.
• BlueBee shall not be liable for failures, outages, or changes in third-party services (including but not limited to domain registrars, DNS providers, CDN providers, search engines, or analytics platforms) that may affect the Client’s website.

11. Termination

• Either party may terminate this agreement by providing written notice to the other party via email.
• If the Client terminates the agreement before delivery of the completed website, the deposit is non-refundable unless the termination occurs within the seven (7) calendar day first-draft refund window described in Section 4.
• If BlueBee terminates the agreement due to the Client’s breach of these Terms, no refund of any kind shall be issued.
• BlueBee reserves the right to refuse service to, or terminate the agreement with, any Client who engages in abusive, threatening, or harassing behavior toward BlueBee or its team members.
• BlueBee reserves the right to refuse service or terminate the agreement immediately and without refund if the Client’s website is used for or associated with fraud, illegal activity, or any violation of applicable law.
• Upon termination, BlueBee may retain all work product created up to the date of termination. The Client shall have no right to use incomplete or undelivered work product.

12. Prohibited Content

The Client agrees that the website created by BlueBee shall not contain, promote, or be used in connection with:

• Content that is illegal under federal, state, or local law
• Hate speech, content that promotes discrimination, or content that incites violence against any individual or group
• Fraudulent, misleading, or deceptive business claims
• Content that infringes upon the intellectual property rights of any third party
• Malware, phishing schemes, or any form of malicious software or code
• Content that violates any applicable industry regulations or licensing requirements

BlueBee reserves the right to refuse to publish or to remove any content that, in its sole judgment, violates this section. Such action shall not entitle the Client to a refund.

13. Third-Party Services

BlueBee may use third-party services in the delivery and operation of the Client’s website, including but not limited to:

• Web hosting and content delivery network (CDN) providers
• Domain name registrars
• Email service providers
• Analytics and tracking platforms (e.g., Google Analytics)
• Font and icon libraries
• Stock imagery providers

By using BlueBee’s services, the Client agrees to comply with the terms of service, acceptable use policies, and privacy policies of these third-party providers. BlueBee is not responsible for changes to, outages of, or disputes with third-party services.

14. Modifications to Terms

BlueBee reserves the right to update, amend, or modify these Terms at any time at its sole discretion. When changes are made:

• The updated Terms will be posted on this page with a revised “Last updated” date.
• For active clients, BlueBee will make reasonable efforts to notify of material changes via the email address on file.
• Continued use of BlueBee’s services after the posting of updated Terms constitutes acceptance of the revised Terms.
• If the Client does not agree with the updated Terms, the Client’s sole remedy is to discontinue use of the services.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without regard to its conflict-of-law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Bernalillo County, New Mexico, and the parties hereby consent to the personal jurisdiction and venue of such courts.

16. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the services provided:

• Informal resolution: The parties agree to first attempt to resolve the dispute through direct, good-faith communication. Either party may initiate informal dispute resolution by sending a written description of the dispute to the other party via email.
• Binding arbitration: If the dispute cannot be resolved informally within thirty (30) calendar days, the dispute shall be resolved through binding arbitration conducted in Bernalillo County, New Mexico. The arbitration shall be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association (AAA). The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
• Class action waiver: The Client agrees that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.
• Each party shall bear its own costs and attorney’s fees in connection with any dispute resolution proceeding, unless the arbitrator determines otherwise.

17. Indemnification

The Client agrees to indemnify, defend, and hold harmless BlueBee LLC, its owners, officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

• The Client’s breach of these Terms
• Content provided by the Client that infringes upon the intellectual property or other rights of any third party
• The Client’s use of the website in violation of any applicable law or regulation
• Any claims made by the Client’s customers, users, or other third parties in connection with the Client’s business or website

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

19. Entire Agreement

These Terms, together with any intake forms, proposals, or invoices provided by BlueBee, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

20. Contact Information

For questions, concerns, or requests regarding these Terms & Conditions, please contact us:

• Email: info@bluebeeapp.com
• Mailing address: BlueBee LLC, 1209 Mountain Road Pl NE Ste N, Albuquerque, New Mexico 87110